INC0873843 - Issues logging into Presence and CivicLive sites via SAML with Chrome & Edge
Incident Report for SchoolMessenger
Resolved
It has been determined that users utilizing Google Chrome and Microsoft Edge were experiencing difficulty logging into Presence and CivicLive sites via their SAML authentication. If you experience this issue, please reach out to the support team directly. This incident is considered resolved.
Posted Jun 22, 2021 - 16:02 CDT
Update
Intrado continues to investigate this issue.
Posted Jun 16, 2021 - 18:47 CDT
Investigating
Google Chrome and Microsoft Edge users may experience difficulty logging into Presence and CivicLive sites via SAML. Technical teams continue to investigate. As a workaround, other browsers should be used to log in via SAML if possible.
Posted Jun 11, 2021 - 11:00 CDT
This incident affected: Presence and CivicLive.
← Current Status Powered by Atlassian Statuspage