SchoolMessenger Communicate - Some Latency Caused by Increased Volume Due to Coronavirus Concerns & Potential Translation Issues
Incident Report for Intrado Notifications
Identified
Due to the increased need for communication caused by growing concerns about the Coronavirus, the number of broadcasts sent from SchoolMessenger Communicate has increased significantly and may continue to do so at certain times of the day. This may result in some broadcasts reaching their intended recipients more slowly than normal.

Your communications are important to us, and technical teams are working diligently to ensure that performance is as efficient as possible throughout this increased volume of broadcasts.

If your broadcast is not urgent or is not required to be sent today, more optimal performance may be seen by sending the broadcast on another date or time.
Posted Apr 01, 2020 - 14:32 CDT
Investigating
Due to the increased need for communication caused by growing concerns about the Coronavirus, the number of broadcasts sent from SchoolMessenger Communicate has increased significantly and may continue to do so at certain times of the day. This may result in some broadcasts reaching their intended recipients more slowly than normal.

Your communications are important to us, and technical teams are working diligently to ensure that performance is as efficient as possible throughout this increased volume of broadcasts.

If your broadcast is not urgent or is not required to be sent today, more optimal performance may be seen by sending the broadcast on another date or time.
Posted Mar 13, 2020 - 08:54 CDT
This incident affects: Communicate (Email delivery, SMS (text messaging) delivery, Phone call delivery, Social Media, SecureFile (secure document delivery), SchoolMessenger App).