SchoolMessenger Notifications
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 2023 - 01:00 CDT
Scheduled - Our Network Operations team will be performing maintenance in the SafeArrival environment on Saturday, Sept 23th , 2023 between 1:00 AM Central, and concluding by 8:00 AM Central on Saturday ,September 23th , 2023.
While we make every effort to minimize customer impact during maintenance, SafeArrival sites and services may be inaccessible during this time frame. We expect service impact of between 10 and 30 minutes.

Communicate Under Maintenance
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Under Maintenance
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Presence Operational
SafeMail Operational
Resource Central Operational
CivicLive Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Network Operations team will be performing maintenance in the SafeArrival environment on Sunday, September 24, 2023 between 11:00 PM Central, and concluding by 6:00 AM Central on Monday, September 25, 2023.
While we make every effort to minimize customer impact during maintenance, SafeArrival sites and services may be inaccessible during this time frame.
We expect service impact of between 10 and 30 minutes.

Posted on Sep 12, 2023 - 08:16 CDT
Past Incidents
Sep 23, 2023

Unresolved incident: CHG0176839 - Presence SafeArrival (CA) Maintenance - 09/23 @ 01:00 AM CT to 09/23 @ 8:00 AM CT.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:01 CDT
Scheduled - Our Network Operations team will be performing maintenance in the SafeArrival environment on Saturday, Sept 16th, 2023 between 1:00 AM Central, and concluding by 8:00 AM Central on Saturday ,September 16th, 2023. While we make every effort to minimize customer impact during maintenance, SafeArrival sites and services may be inaccessible during this time frame. We expect service impact of between 10 and 30 minutes.
Sep 12, 10:55 CDT
Sep 15, 2023
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 CDT
Scheduled - System maintenance for Presence Education (SchoolMessenger), Presence Civiclive and Presence Televox is scheduled to begin at 09:00 PM Central on Thursday, September 14, 2023 and is expected to conclude by 3:00 AM Central on Friday, September 15, 2023.

While every effort is made to minimize customer impact during periods of maintenance, a few services may experience performance issues while the platform is updated with latest code.

Sep 8, 09:24 CDT
Sep 14, 2023
Sep 13, 2023
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:01 CDT
Scheduled - System maintenance for Presence Education (SchoolMessenger), Presence Civiclive and Presence Televox is scheduled to begin at 09:00 PM Central on Tuesday, September 12, 2023 and is expected to conclude by 3:00 AM Central on Wednesday, September 13, 2023.

While every effort is made to minimize customer impact during periods of maintenance, a few services may experience performance issues while the platform is updated with latest

Sep 12, 08:12 CDT
Sep 12, 2023
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.