Intrado Notifications
Monitoring - Select SchoolMessenger Presence users previously found their sites inaccessible or slow to load. Technical teams have worked to mitigate the issues; the sites load as intended and are accessible now. Teams will continue to monitor the stability of the SchoolMessenger Presence platform.
Apr 26, 16:14 CDT
Investigating - SchoolMessenger Presence users are finding Prod 18 is inaccessible or slow to load for some North American customers. Intrado teams have gathered to assess impact and determine steps for resolution.
Apr 25, 12:00 CDT
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
CivicLive Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 CDT
Scheduled - System maintenance for SchoolMessenger Communicate (US) and GroupCast is scheduled to begin at 11:00 PM Central on Friday, May 13, 2022 and is expected to conclude by 3:00 AM Central on Saturday, May 14, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (US) and GroupCast will be unavailable for a short period of time during the maintenance.
May 12, 11:52 CDT
Completed - The scheduled maintenance has been completed.
May 14, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 CDT
Scheduled - System maintenance for SchoolMessenger Communicate (Canada) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, May 13, 2022 and is expected to conclude by 2:00 AM Central on Saturday, May 14, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (Canada) and GroupCast will be unavailable for a short period of time during the maintenance.
May 12, 11:53 CDT
May 13, 2022
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.