Intrado Notifications
Update - We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted.
Teams continue their troubleshooting efforts and are actively diagnosing this internal network issue. Updates will be provided when more information is available.
However, this may impact your ability to reach us via phone. The best method to contact support is by email to support@schoolmessenger.com or by using our chat feature at https://schoolmessenger.com/support

Dec 01, 2022 - 20:20 CST
Update - We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted.
Teams continue to troubleshoot and diagnose this internal network issue. Updates will be provided when more information is available.
However, this may impact your ability to reach us via phone. The best method to contact support is by email to support@schoolmessenger.com or by using our chat feature at https://schoolmessenger.com/support

Dec 01, 2022 - 15:30 CST
Update - We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted. Technical teams continue to troubleshoot the issue.
However, this may impact your ability to reach us via phone. The best method to contact support is by email to support@schoolmessenger.com or by using our chat feature at https://schoolmessenger.com/support
We will provide an update when this situation is resolved and we apologize for any inconvenience.

Dec 01, 2022 - 12:19 CST
Investigating - Hello,
We are experiencing an issue with our internal network, Products – Communicate, GroupCast, Presence, CivicLive, Custom App, SafeArrival, and SecureFile – are not impacted.
However, this may impact your ability to reach us via phone. The best method to contact support is by email to support@schoolmessenger.com or by using our chat feature at https://schoolmessenger.com/support
We will provide an update when this situation is resolved and we apologize for any inconvenience.

Dec 01, 2022 - 10:31 CST
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
CivicLive Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Unresolved incident: INC1195491.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - All systems are currently functioning and operating as normal
Nov 22, 16:21 CST
Update - We are continuing to investigate this issue.
Nov 22, 16:05 CST
Update - We are continuing to investigate this issue.
Nov 22, 15:51 CST
Investigating - There is a current intermittent impact for clients attempting to access SchoolMessenger Communicate in US and Canada. Technical teams are investigating this and more updates will be provided when additional information is available.
Nov 22, 15:49 CST
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022
Resolved - SchoolMessenger Communicate SAML US and Canada customers can now log in to SchoolMessenger successfully. This issue is now resolved.
Nov 19, 13:41 CST
Investigating - Intrado is currently experiencing an issue where some US and Canada SAML users are unable to log in to SchoolMessenger. Our teams are engaged and investigating this issue now.
Nov 19, 13:14 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 CST
Scheduled - System maintenance for SchoolMessenger Communicate (US) and GroupCast is scheduled to begin at 11:00 PM Central on Friday, November 18, 2022 and is expected to conclude by 3:00 AM Central on Saturday, November 19, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (US) and GroupCast will be unavailable for a short period of time during the maintenance.

Nov 14, 07:41 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 CST
Scheduled - System maintenance for SchoolMessenger Communicate (Canada) is scheduled to begin at 10:00 PM Central on Friday, November 18, 2022 and is expected to conclude by 2:00 AM Central on Saturday, November 19, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (Canada) will be unavailable for a short period of time during the maintenance.

Nov 17, 12:29 CST