Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Intrado will be conducting platform maintenance, which is scheduled to begin at 11:00 PM Central on Sunday, December 5, 2021, and is expected to conclude by 2:00 AM Central on Monday, December 6, 2021.

Every effort is made to minimize customer impact during periods of maintenance. Minimal impact is anticipated due to the maintenance being performed outside of typical school hours. During the maintenance, parents will be unable to report future absences for approximately 30 minutes; however, further service interruptions to SafeArrival (US and CA) are possible.
Posted on Nov 29, 09:40 CST
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Testing has confirmed that the CivicLive platform is functioning as designed. No further impact is expected.
Nov 24, 09:09 CST
Identified - Improvements are being seen to CivicLive page loads. Intrado continues work to ensure that the platform resumes normal operations.
Nov 24, 08:54 CST
Investigating - Intrado is currently investigating an issue causing CivicLive to load slowly or intermittently fail to load. Updates will be provided as they become available.
Nov 24, 08:13 CST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 CST
Scheduled - Platform maintenance that will affect SchoolMessenger Communicate and GroupCast is scheduled to begin at 10:00 PM Central on Friday, November 19, 2021 and is expected to conclude by 3:00 AM Central on Saturday, November 20, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, SchoolMessenger Communicate and GroupCast services will become unavailable.
Nov 12, 12:52 CST