Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance for CivicLive and SchoolMessenger Presence sites is scheduled to begin on Friday, October 29, 2021, between the hours of 11:00 PM - 7:00 AM Central Time.

Every effort is taken to minimize customer impact during maintenance windows. No impact is expected for much of this maintenance event; however, intermittent interruptions to sites may occur.
Posted on Oct 26, 15:17 CDT
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021
Resolved - This incident has been resolved.
Oct 23, 01:03 CDT
Investigating - Some customers in Canada are currently unable to reach SchoolMessenger's toll-free Support Service line at 800-920-3897. Intrado is actively troubleshooting this issue. In the meantime, you may reach our Support Service line at 888-527-5227, option 2. You may also email our Support Service team at support@schoolmessenger.com or chat with a Support Service representative online at https://www.schoolmessenger.com/support.
Oct 22, 17:45 CDT
Oct 22, 2021
Resolved - This incident has been resolved.
Oct 22, 09:51 CDT
Investigating - Intrado teams are currently investigating an issue preventing some users from being able to log in to SchoolMessenger Communicate. Updates will be provided as they become available.
Oct 22, 08:36 CDT
Resolved - This incident has been resolved.
Oct 22, 01:53 CDT
Update - Intrado continues to investigate an intermittent issue in which users and visitors of a small number of SchoolMessenger Presence sites may be unable to access the sites. A timeout error message may also be seen when accessing the affected sites. Additional updates will be posted here as further information becomes available.
Oct 21, 21:01 CDT
Investigating - Intrado is investigating an intermittent issue in which users and visitors of a small number of SchoolMessenger Presence customers may be unable to access the sites.
Oct 21, 17:34 CDT
Oct 21, 2021
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 CDT
Scheduled - Intrado will be performing maintenance across environments affecting the Presence platform from Friday, October 15, 2021 at 11:00 PM Central until Saturday, October 16, 2021 at 7:00 AM Central.

Intrado makes every effort to minimize customer impact during periods of maintenance. Some Presence sites will be inaccessible during portions of the maintenance. Total outage time is expected to be 3 to 4 Hours.
Sep 29, 12:40 CDT
Oct 15, 2021
Completed - This maintenance event has been canceled.
Oct 15, 07:17 CDT
Scheduled - Intrado will be conducting platform maintenance, which is scheduled to begin at 10:00 PM Central on Sunday, October 17, 2021, and is expected to conclude by 1:00 AM Central on Monday, October 18, 2021.

Every effort is made to minimize customer impact during periods of maintenance. While minimal impact is anticipated due to the maintenance being performed outside of school hours, parents will be unable to report future absences for about 20 minutes during the scheduled maintenance window; however, service interruptions to SafeArrival (US and CA) may occur.
Oct 9, 10:05 CDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.