Intrado Notifications
All Systems Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence ? Operational
SafeMail Operational
Resource Central Operational
90 days ago
99.91 % uptime
Today
CivicLive ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance for SchoolMessenger Communicate (US and Canada) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, January 21, 2022 and is expected to conclude by 3:00 AM Central on Saturday, January 22, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (US & CA) and GroupCast will be unavailable for approximately 20 minutes during the maintenance.
Posted on Jan 18, 09:34 CST
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022
Resolved - This incident has been resolved.
Jan 17, 17:25 CST
Monitoring - Intrado technical teams have verified that the carrier has provided a fiber route to the related Intrado data centers, which has mitigated the impact. CivicLive, SchoolMessenger Presence, and Resource Central sites are now accessible to users and visitors. Teams continue to monitor for stability. Any changes in status will be posted here.

If an error message persists when accessing the sites, users and visitors can refresh the page to attempt to load it.
Jan 17, 15:43 CST
Update - Intrado has identified that the issue originates with a structural fire that occurred in an underground access point near a carrier data center in Toronto, Canada, which severed critical fiber between two carrier access points that resulted in a loss of connectivity to the Intrado network for the affected Intrado data center. This affected the CivicLive, SchoolMessenger Presence, and Resource Central offerings. Intrado has been actively working with the related carrier throughout the incident.

Intrado technical teams are currently attempting to implement an alternative that may serve as a possible parallel path to resolution. Simultaneously, the carrier is working to place Intrado on alternative fiber in the meantime which may also be a potential resolution but is also actively attempting to gain access to the area of the fiber cut to repair the connection. Currently, the area is inaccessible due to inclement weather conditions. Further updates will be provided as they become available.
Jan 17, 14:25 CST
Identified - Intrado continues to escalate with the affected carrier. Further updates will be provided as they become available.
Jan 17, 04:28 CST
Investigating - Intrado is currently investigating alerts indicating that SchoolMessenger Presence and CivicLive are unreachable externally. Updates will be provided as they become available. Tickets with the associated carriers have been opened.
Jan 17, 01:20 CST
Jan 16, 2022

No incidents reported.

Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 CST
Scheduled - System maintenance for SchoolMessenger Communicate (US and Canada) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, January 14, 2022 and is expected to conclude by 3:00 AM Central on Saturday, January 15, 2022.

Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (US & CA) and GroupCast will be unavailable for approximately 20 minutes during the maintenance.
Jan 11, 15:37 CST
Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.