Intrado Notifications
Update - Intrado continues to investigate this issue.
Jun 11, 11:00 CDT
Investigating - Google Chrome users may experience difficulty logging into Presence and CivicLive sites via SAML. Technical teams continue to investigate. As a workaround, other browsers should be used to log in via SAML if possible.
Jun 11, 11:00 CDT
CivicLive Degraded Performance
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Degraded Performance
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Talentova Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network maintenance affecting SchoolMessenger Presence is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 5:00 AM Central on Saturday, June 26, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions to SchoolMessenger Presence sites may occur towards the completion of the maintenance.
Posted on Jun 10, 12:26 CDT
Network maintenance affecting SchoolMessenger Presence is scheduled to begin at 11:00 PM Central on Saturday, June 26, 2021 and is expected to conclude by 5:00 AM Central on Sunday, June 27, 2021.

No impact is expected for the majority of this maintenance event; however, intermittent interruptions to SchoolMessenger Presence sites may occur towards the completion of the maintenance.
Posted on Jun 10, 12:27 CDT
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - Customers should update Chrome to version 91.0.4472.101 to resolve the issue. Mozilla Firefox may also be used.

It's also recommended that customers update their PowerSchool version to v20.11.3 or above. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 11, 07:55 CDT
Update - Some SchoolMessenger Communicate customers that use the SchoolMessenger plugin with PowerSchool versions v20.11.0 and below may currently be experiencing errors when attempting to access SchoolMessenger MessageSender from within PowerSchool.

Intrado has consulted with PowerSchool and confirmed that this issue affects customers using older versions of PowerSchool, in combination with Chromium-based browsers such as Google Chrome and Microsoft Edge.

Testing has indicated that users experiencing this issue may simply update to Chrome version 91.0.4472.101 to resolve the issue in most cases; alternately, Mozilla Firefox may be used.

It's recommended that customers update their PowerSchool version to v20.11.3 or above as well. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 10, 08:54 CDT
Identified - Some SchoolMessenger Communicate customers that use the SchoolMessenger plugin with PowerSchool versions v20.11.0 and below may currently be experiencing errors when attempting to access SchoolMessenger MessageSender from within PowerSchool.

Intrado has consulted with PowerSchool, and confirmed that this issue affects customers using older versions of PowerSchool, in combination with Chromium-based browsers such as Google Chrome and Microsoft Edge.

Users experiencing this issue may try using Mozilla Firefox as an alternate browser or upgrading their PowerSchool version to v20.11.3 or above. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 9, 17:15 CDT
Jun 10, 2021
Jun 9, 2021
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 23:03 CDT
Scheduled - System maintenance for SchoolMessenger Presence, CivicLive and Talentova is scheduled to begin at 11:00 PM Central on Friday, June 4, 2021 and is expected to conclude by 4:00 AM Central on Saturday, June 5, 2021.

No impact is expected from this maintenance.
Jun 2, 13:03 CDT
Jun 4, 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 CDT
Scheduled - Necessary system maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, June 3, 2021 and is expected to conclude by 7:00 AM Central on Friday, June 4, 2021.

Impact is only expected to last for a short time during this maintenance, but could occur intermittently throughout this effort. During periods of impact, users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites.
May 27, 15:06 CDT
Completed - The scheduled maintenance has been completed.
Jun 4, 00:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, June 3, 2021 and is expected to conclude by 12:15 AM Central on Friday, June 4, 2021.

Users and visitors of the SchoolMessenger Presence sites involved will be unable to access the sites for approximately 30 minutes during this maintenance.
Jun 1, 15:10 CDT
Jun 3, 2021
Jun 2, 2021

No incidents reported.