Update - Intrado continues to investigate this issue.
Jun 16, 18:47 CDT
Investigating - Google Chrome and Microsoft Edge users may experience difficulty logging into Presence and CivicLive sites via SAML. Technical teams continue to investigate. As a workaround, other browsers should be used to log in via SAML if possible.
Jun 11, 11:00 CDT
CivicLive
Degraded Performance
Communicate
Operational
User Login
Operational
Email delivery
Operational
SMS (text messaging) delivery
Operational
Phone call delivery
Operational
Social Media
Operational
SecureFile (secure document delivery)
Operational
SafeArrival
Operational
SchoolMessenger App
Operational
Reporting/Surveys/Forms
Operational
GroupCast
Operational
User Login
Operational
Phone call delivery
Operational
SMS (Text Messaging) delivery
Operational
Email delivery
Operational
Intrado Safety Shield
Operational
Presence
Degraded Performance
SafeMail
Operational
Resource Central
Operational
90 days ago
100.0
% uptime
Today
Talentova
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
System maintenance for SchoolMessenger Presence, CivicLive, Talentova, and Resource Central sites is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 12:00 AM Central on Saturday, June 26, 2021.
No impact to any of the services is expected during this maintenance.
Posted on
Jun 16, 11:12 CDT
Network maintenance affecting SchoolMessenger Presence is scheduled to begin at 11:00 PM Central on Friday, June 25, 2021 and is expected to conclude by 5:00 AM Central on Saturday, June 26, 2021.
No impact is expected for the majority of this maintenance event; however, intermittent interruptions to SchoolMessenger Presence sites may occur towards the completion of the maintenance.
Posted on
Jun 10, 12:26 CDT
Network maintenance affecting SchoolMessenger Presence is scheduled to begin at 11:00 PM Central on Saturday, June 26, 2021 and is expected to conclude by 5:00 AM Central on Sunday, June 27, 2021.
No impact is expected for the majority of this maintenance event; however, intermittent interruptions to SchoolMessenger Presence sites may occur towards the completion of the maintenance.
Posted on
Jun 10, 12:27 CDT
Intrado will be performing a software update to SchoolMessenger SafeArrival, scheduled to begin at 10:00 PM Central on Sunday, June 27, 2021 and expected to conclude by 1:00 AM Central on Monday, June 28, 2021.
While minimal impact is anticipated due to the update being performed outside of school hours, parents will be unable to report future absences for a period of about 10 - 30 minutes during the scheduled maintenance window.
Posted on
Jun 18, 15:49 CDT
Resolved -
Customers should update Chrome to version 91.0.4472.101 to resolve the issue. Mozilla Firefox may also be used.
It's also recommended that customers update their PowerSchool version to v20.11.3 or above. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 11, 07:55 CDT
Update -
Some SchoolMessenger Communicate customers that use the SchoolMessenger plugin with PowerSchool versions v20.11.0 and below may currently be experiencing errors when attempting to access SchoolMessenger MessageSender from within PowerSchool.
Intrado has consulted with PowerSchool and confirmed that this issue affects customers using older versions of PowerSchool, in combination with Chromium-based browsers such as Google Chrome and Microsoft Edge.
Testing has indicated that users experiencing this issue may simply update to Chrome version 91.0.4472.101 to resolve the issue in most cases; alternately, Mozilla Firefox may be used.
It's recommended that customers update their PowerSchool version to v20.11.3 or above as well. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 10, 08:54 CDT
Identified -
Some SchoolMessenger Communicate customers that use the SchoolMessenger plugin with PowerSchool versions v20.11.0 and below may currently be experiencing errors when attempting to access SchoolMessenger MessageSender from within PowerSchool.
Intrado has consulted with PowerSchool, and confirmed that this issue affects customers using older versions of PowerSchool, in combination with Chromium-based browsers such as Google Chrome and Microsoft Edge.
Users experiencing this issue may try using Mozilla Firefox as an alternate browser or upgrading their PowerSchool version to v20.11.3 or above. As always, users may access SchoolMessenger Communicate (wherein MessageSender can be found) directly through their customer-specific URL.
Jun 9, 17:15 CDT