Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Talentova Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 20, 2021

No incidents reported today.

Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 14:33 CDT
Monitoring - Services for CivicLive, SchoolMessenger Presence, and Talentova have been validated as functioning normally at this time. Intrado technical teams continue to monitor the platforms, and any changes in status will be posted here.
Apr 19, 13:55 CDT
Investigating - Due to the maintenance, users and visitors of CivicLive, SchoolMessenger Presence, and Talentova sites may be experiencing intermittent service interruptions. Intrado technical teams are actively working to mitigate the impact.
Apr 19, 13:24 CDT
Identified - Intrado technical teams have identified a need for unplanned maintenance that could potentially result in unavailability of webpages for CivicLive, Presence, and Talentova. Any impact is expected to last no longer than 15 minutes.
Apr 19, 11:52 CDT
Apr 18, 2021

No incidents reported.

Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:02 CDT
Scheduled - System maintenance for SafeArrival (for both the USA and Canada regions) is scheduled to begin at 10:00 PM Central on Friday, April 16, 2021 and is expected to conclude by 1:00 AM Central on Saturday, April 17, 2021.

During a portion of the after-hours maintenance window that is expected to last 20 minutes or less, parent users will be unable to utilize SafeArrival to report future absences.

Note: This maintenance will not impact the other functions of SchoolMessenger Communicate.
Apr 15, 21:05 CDT
Apr 16, 2021
Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - Intrado technical teams identified a network event that occurred this evening, 04/14/2021, that could potentially have resulted in a brief service interruption of approximately 10 minutes for some SchoolMessenger Presence, CivicLive, and Talentova web services. All services have been validated as fully recovered.
Apr 14, 20:24 CDT
Apr 13, 2021
Resolved - This incident has been resolved, and the affected support telephone numbers are functioning normally.
Apr 13, 16:54 CDT
Investigating - Inbound support numbers for SchoolMessenger solutions, CivicLive, GroupCast, and related services may be experiencing technical difficulties. Customers attempting to reach support via phone may intermittently be unable to connect to support.

Technical teams are working on mitigating the issue.

As a workaround in the meantime, customers may attempt the support phone call again, or may email support as follows:

CivicLive:
support@civiclive.com

SchoolMessenger solutions:
support@schoolmessenger.com
Apr 13, 13:01 CDT
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:01 CDT
Scheduled - System maintenance for SchoolMessenger Communicate (USA region only) and GroupCast is scheduled to begin at 11:00 PM Central on Friday, April 9, 2021 and is expected to conclude by 3:00 AM Central on Saturday, April 10, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Communicate (USA region) and GroupCast at times during the maintenance.

Note: This maintenance partly runs concurrently with a separate SchoolMessenger SafeArrival maintenance that separately and briefly affects parent users' ability to report future absences.
Apr 6, 18:35 CDT
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 CDT
Scheduled - System maintenance for SafeArrival (for both the USA and Canada regions) is scheduled to begin at 10:00 PM Central on Friday, April 9, 2021 and is expected to conclude by 1:00 AM Central on Saturday, April 10, 2021.

During a portion of the after-hours maintenance window that is expected to last 20 minutes or less, parent users will be unable to utilize SafeArrival to report future absences.

Update: While this maintenance will not impact the other functions of SchoolMessenger Communicate itself, it does partly run concurrently with a Communicate maintenance (for the USA region only) which includes a brief period of those services being offline. Impact from that concurrent maintenance is separate from the impact to parent users reporting future absences via SafeArrival as will occur with this maintenance.
Apr 6, 18:25 CDT
Apr 9, 2021
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:31 CDT
Update - Please be advised, the expected end time of this maintenance has been extended to 1:00 AM CT.

The current time frame of the maintenance is from 10:30 PM CT tonight, Wednesday, April 7, 2021 to 1:00 AM CT tomorrow, Thursday, April 8, 2021.
Apr 7, 11:50 CDT
Update - Please be advised, this maintenance has been rescheduled for Wednesday, April 7, 2021 at 10:30 PM Central.
Mar 31, 14:07 CDT
Scheduled - Unplanned, necessary system maintenance for some SchoolMessenger Presence, CivicLive and for Talentova is scheduled to begin at 10:30 PM Central, Wednesday, April 7, 2021 and is expected to conclude by 12:00 AM Central, Thursday, April 8, 2021.

During this maintenance window, it is possible that websites will experience a momentary disruption of accessibility (less than 5 minutes). This brief disruption is expected to occur at least twice, potentially four times, during the course of the maintenance window.
Mar 31, 03:02 CDT
Apr 7, 2021
Apr 6, 2021

No incidents reported.