Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Talentova Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Friday, September 24, 2021 and is expected to conclude by 9:00 AM Central on Saturday, September 25, 2021.

No impact to Presence sites is expected during the maintenance period.
Posted on Sep 10, 11:17 CDT
System maintenance for a small number of SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Friday, September 24, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 25, 2021.

Users and visitors of the affected SchoolMessenger Presence sites may be unable to access the sites for the duration of the maintenance.
Posted on Sep 8, 19:51 CDT
Past Incidents
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 03:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 CDT
Scheduled - System maintenance for the CivicLive and SchoolMessenger Presence platforms is scheduled to begin at 11:00 PM Central on Thursday, September 16, 2021 and is expected to conclude by 3:00 AM Central on Friday, September 17, 2021.

Users and visitors of the affected CivicLive and SchoolMessenger Presence sites will be unable to access the sites for the duration of the maintenance.
Sep 14, 20:31 CDT
Sep 16, 2021
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 16:59 CDT
Monitoring - This intermittent access issue experienced for the School Messenger Presence sites is now considered resolved. The technical teams will continue to monitor platform stability.
Sep 15, 11:28 CDT
Update - Intrado teams continue to investigate this issue causing multiple Presence sites to be intermittently unavailable and are working towards a mitigation path. Further updates will be provided as they become available.
Sep 15, 10:15 CDT
Investigating - Intrado is currently investigating an issue causing multiple Presence sites to be intermittently unavailable. Multiple teams are involved in these investigations and updates will be provided as they become available.
Sep 15, 08:31 CDT
Resolved - Earlier this morning, the Canadian-based SafeArrival platform was inaccessible for a brief period. The platform is now accessible. This incident has been resolved.
Sep 15, 09:58 CDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 CDT
Scheduled - Intrado will be conducting platform maintenance, which is scheduled to begin at 10:00 PM Central on Sunday, September 12, 2021, and is expected to conclude by 1:00 AM Central on Monday, September 13, 2021.

While minimal impact is anticipated due to the maintenance being performed outside of school hours, parents will be unable to report future absences for a period of about 20 minutes during the scheduled maintenance window.
Sep 8, 13:16 CDT
Sep 12, 2021
Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 CDT
Scheduled - System maintenance for the CivicLive and SchoolMessenger Presence platforms is scheduled to begin at 11:00 PM Central on Friday, September 10, 2021 and is expected to conclude by 2:00 PM Central on Saturday, September 11, 2021.

No impact is expected for the duration of this maintenance, as redundancy is in place to prevent impact.
Sep 8, 20:36 CDT
Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 CDT
Update - Please note the updated time for this maintenance event. Apologies for any inconvenience this may have caused.
Sep 9, 09:10 CDT
Scheduled - System maintenance for a small number of SchoolMessenger Presence sites is scheduled to begin at 10:00 PM Central on Thursday, September 9, 2021 and is expected to conclude by 6:00 AM Central on Friday, September 10, 2021.

No impact is expected for the duration of the maintenance; however, if impact is seen, users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Sep 8, 20:34 CDT
Sep 9, 2021
Sep 8, 2021
Completed - The scheduled maintenance has been completed.
Sep 8, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:03 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 12:00 AM Central on Wednesday, September 8, 2021 and is expected to conclude by 4:00 AM Central on Wednesday, September 8, 2021.

Users and visitors of the affected SchoolMessenger Presence sites should expect impact accessing these sites during the first three to five minutes of this maintenance event.
Sep 1, 10:21 CDT
Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.